American Education

Mô tả Công việc

1. Order management

• Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
• To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
• Manage and enhance relationships and processes both internally and externally with customers.
• Process payment for trade promotion program, tool of trade allocation accurately and on-time.
• Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.

2. Customer complaints handling

• Efficiently and effectively address all customer complaints in accordance with company policies.

3. Reporting

• Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
• Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
• Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports

4. Team engagement

• Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
• Assist and support other team members as needed

Yêu Cầu Công Việc

- Associate-degree or equivalent

- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred

- Proficiency in Microsoft Office applications (Word, Excel)

- Experience with ERP software (Oracle, SAP) is advantageous

- Strong customer service and communication skills

- Willingness to work overtime as required