Bản Viên ★ 3.1

INTRODUCTION 

Founded in 2010, Ban Vien Corporation has embarked on an inspiring journey, evolving into a trusted technology partner that has left an indelible mark in the realm of software development and embedded system development. Today, our influence extends both domestically and internationally, showcasing our commitment to driving digital transformation. At Ban Vien, we relentlessly pursue innovation across diverse industries like Edutech, Fintech, Retail, Automotive, Smart IoT, and Logistics. Our comprehensive services span Digital Consulting, R&D, Software Development, and Dedicated Development Centers. This global expansion includes valued clients and esteemed partners in the United States, Germany, Japan, Singapore, China, Hong Kong, Thailand, Malaysia, and Vietnam. 

JOB SUMARY 

User Support  

• Receive and handle IT support requests (computers, email, software, internal network, printers, etc.).  

• Install and configure PCs, laptops, and approved software.  

• Support user accounts (Active Directory, email, access rights management, etc.).  

• Guide users on how to use internal systems and software.  

System & Equipment Management 

• Monitor the operational status of servers, LAN/WiFi networks, CCTV systems, access control systems, 

and office air-conditioning systems.  

• Perform and monitor periodic data backups.  

• Manage IT assets (PCs, laptops, monitors, network devices, etc.).  

• Coordinate with vendors in case of incidents or technical issues.  

Security & Compliance 

• Comply with the company’s data security policies.  

• Control software installation in accordance with company regulations.  

• Report and record information security incidents.  

• Support device inspection when required (in accordance with company policy).  

Reporting & Improvement 

• Log support tickets and update processing status.  

• Submit weekly reports to the direct supervisor.  

• Report critical incidents to management.  

• Propose system improvements when necessary.  

ISMS & Audit Support (ISO 27001:2022 / TISAX)  

• Support the implementation and daily operation of the Information Security Management System (ISMS).  

• Assist in preparing documents and evidence for internal and external audits (ISO 27001:2022, TISAX) as 

assigned.  

• Maintain IT-related records such as asset inventory, access control lists, backup logs, and incident 

records.  

• Ensure IT activities comply with company information security policies and procedures.  

• Support remediation actions related to audit findings under supervision.  

• Participate in security awareness activities and internal compliance checks when required. 

REQUIREMENTS 

• Bachelor’s degree in Information Technology or related field. 

• At least 1 year of experience in IT support/helpdesk (preferred). 

• Good understanding of Windows operating systems and LAN/WAN networking.  

• Basic knowledge of servers (Windows Server, Active Directory, Microsoft Office 365; Jira is an advantage).  

• Troubleshooting skills for hardware and software issues.  

• Good communication and user support skills.  

• ISO 27001, Tisax basic foundation. 

• Willing to work flexibly at two office locations (Van Phuc Urban Area and Tan Thuan Export Processing Zone, District 7). 

• Careful and highly responsible.  

• Proactive in problem-solving, communication.  

• Good teamwork skills and ability to work under pressure. 

BENEFITS 

• 13th Salary + Performance Bonus. 

• Pass Probation Bonus. 

• Premium healthcare insurance benefits (PVI Insurance package) and family medical benefit (based on the level of experience). 

• Provide the famous e-learning platform-Udemy, to encourage continuous learning to adapt to the T-shape model. 

• Flexible working time: only 8 hours required as continual working-time at the office. 

• Annual leave up to 17 days: 12 days paid leave + 5 days’ sick leave. 

• Professional and Personal Development Training Programs. 

• 4 Stars standard company trip in summer and a big annual Year-End-Party. 

• Coffee and snacks provided. 

• Holiday celebrations and parties for team members and family.