Cicilia Hotels & Spa

Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.• Proficient in English (4 skills) is a must.• Available to work night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM or 10PM - 7AM)• Having Customer Service skills/mindset.• Competitive salary depending on experience• Salary at 100% during the probationary period• Training will be offered• Full working equipment will be provided• 90% contribution of the gross salary to social insurance• 12 days of annual leave, 8 days of sick leave• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift• Annual Health Checkup