Cicilia Hotels & Spa

Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings.

As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding journey.

- Answer questions from customers by chatting, emailing, and/or talking on the phone.

- Work with clients who have complaints, orders, or require information about services purchased from the company while maintaining a positive attitude and calmly responding.

- Cooperate with other staff to solve problems.

- Follow communication procedures, guidelines, and policies.

- Listen and resolve customers’ concerns, issues, and questions to your best ability.

- Prepare customer reports by gathering data collected during customer interactions.

- Refer issues and questions to managers if necessary.

WORKING TIME:

- 5 night working shifts a week. From 8PM to 5AM. (Night shift will have 30% salary bonus per hour from 10PM-5AM, by law.)

- 1 hour of break in any time of the shift.

- You will have TWO random days off/week, this will be decided by the company.

- Excellent English communication, speaking confidently and fluently (Clear voice).

- Having at least 1 year of experience in related fields.

- Proactive, helpful, and willing to learn.

- Must work in the office. (No remote and hybrid option)