Cicilia Hotels & Spa

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is settling to work with Customer Care Manager execute Customer Project/Program and implement process improvement to increase customer experience & engagement, supporting the achievement of NPS/ CSAT targets in line with PVA Strategic goals

Customer Care Program/Project

• Collect and analyze customer data to deep understanding customer journey, insights and customer behavior
• Propose and implement customer care projects, initiatives and programs aimed at enhancing the customer experience.
• Monitor the progress of customer care initiatives and programs and prepare relevant reports to track performance and outcomes.
• Implement survey to gather and analyze customer feedback to continuously improve customer care strategies and programs
  
  
  

Prudential Loyalty Program PRURewards

• Execute PRURewards program to ensure VIP customer satisfaction, such as diversify deal portfolio, PRURewards redemption experience, …
• Keep track of the program and prepare relevant reports to track performance
  
  
  

Process Improvement

• Understand internal system, workflows, and processes.
  
  
  

Review and propose revised or new processes, workflows or system enhance to increase interaction and engagement rates for targeted customer groups...

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.