Cicilia Hotels & Spa

Are you passionate about helping others and have a deep understanding of Microsoft Office 365?

Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.


• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.


• Stick to service responsibilities to reach high performance standards.


• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft - never put customer PII at risk.

• Fluent English


• At least 1 year experience in Customer Services


• Available for night shifts.

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up