Cobi Group ★ 1.0

*Responsibilities:

• Keep Information desks in a clean and tidy condition.
• Always keep uniform in good condition, grooming, posture and wear make up to reflect the professional image of the building.
• Always welcome visitors by greeting them, in person or on the telephone in a friendly attitude.
• Record and monitor visitors’ access into and out of the Towers on visitor logbook as required.
• Receive tenant service requests/ complaints, record them on the logbook and forward it immediately to the in-charge person/ department
• Maintain continuation and completion of works by documenting, communicating and following up actions.
• Maintain high awareness on security related matters and ensure all activities comply with Cobi Tower’s policy, regulations, and procedures.
• Receive mail for the Management Office from the Postman/ Security Guard.
• Handover mail to the Postman for delivery and record in the “MAIL OUT” Logbook.
• Proactively anticipate and respond to Cobi’s members’ and guests’ needs or queries
• Constantly identify opportunities to connect with our members and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Giving support to Events and Community activities arrangement for members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona
• Collaborating with IT team to resolve all basic IT issues as occur in the centers;
• Develop and maintain third party vendor relationships, to further add value to the center operations and our member’s experience
• Continually look to create opportunities to up-sell and cross-sell to our members to help drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
• Execute other tasks as assigned by Property Manager/ GM.

*Requirements:

• Education Level Required: Diploma Degree or above.
• Professional designations: Operation/ Property Executive, Leasing executive, FO staff, Engagement Associate in office building, hotel... (from or above 1 year of experience and above).
• Demonstrate good verbal and written English skills. (Mandarin is acceptable).
• Demonstrate good communication skills.
• Have a teamwork spirit and strong work ethics.
• Possess an ability to work in a fast-paced, dynamic team environment.
• Be willing to learn new functions, procedures and recognize opportunities to improve.
• Ability to prioritize, planning skills, well-organized, multitasking.
• Presentation skills, Complaint handling skills.
• Ability to analyze situations, evaluate alternatives and come up with workable solutions.
• Be Creative, enthusiastic, responsible and “can-do” attitude.

*Benefits:

• The company is equipped with laptops/desktops, company cars/Grab when going on business trips outside
• Meal support: 50,000 VND/day
• Support for tuition fees for children, foreign language tuition fees for employees
• 13th month salary, cheerfulness, leave, seniority allowance, excellent employee bonus, full payment of 3 basic types of insurance
• Enjoy discounts for all products of COBI GROUP