Việc làm CÔNG TY CỔ PHẦN PHÂN PHỐI NETMARK
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CÔNG TY CỔ PHẦN PHÂN PHỐI NETMARK
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It Technical Support
CÔNG TY CỔ PHẦN PHÂN PHỐI NETMARK
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
24/01/2025
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Primary duties and responsibilities
• IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
• Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
• Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
• Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
• Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
• Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
• Installation and configuration: Set up and configure software, hardware, and peripherals for users.
• Maintenance: Perform routine maintenance and updates on IT equipment and systems.
• Documentation: Keep detailed records of technical issues, solutions, and user request.
• Training: Provide training and guidance to users on using IT resources effectively.
• Remote support: Aid users remotely though phone, chat, or remote desktop tools.
• Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
• Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
• Software support: Help users with software installations, updates and troubleshooting.
• Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
• System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
• Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
• SEA Team support: To provide backup to team member in supporting SEA countries as one team.
• Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country.
• Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
• IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
• Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
• Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
• Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
• Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
• Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
• Installation and configuration: Set up and configure software, hardware, and peripherals for users.
• Maintenance: Perform routine maintenance and updates on IT equipment and systems.
• Documentation: Keep detailed records of technical issues, solutions, and user request.
• Training: Provide training and guidance to users on using IT resources effectively.
• Remote support: Aid users remotely though phone, chat, or remote desktop tools.
• Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
• Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
• Software support: Help users with software installations, updates and troubleshooting.
• Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
• System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
• Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
• SEA Team support: To provide backup to team member in supporting SEA countries as one team.
• Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country.
• Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
Yêu cầu công việc
1. Education / Professional Certification
Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills.
Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills.
Quyền lợi được hưởng
Thưởng
Salary and Bonus scheme in accordance with company policy
Chăm sóc sức khoẻ
Health Insurance policy for employees & dependents in accordance with the company
Cơ hội du lịch
Travel and training in oversea (SEA, Germany...)
Salary and Bonus scheme in accordance with company policy
Chăm sóc sức khoẻ
Health Insurance policy for employees & dependents in accordance with the company
Cơ hội du lịch
Travel and training in oversea (SEA, Germany...)
Khu vực
CÔNG TY CỔ PHẦN PHÂN PHỐI NETMARK
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
37 Đường số 6, KDC Cityland Park Hills, Phường 10, Quận Gò Vấp, TPHCM
Netmark Distribution là một tập thể gắn kết những thành viên ưu tú có đam mê và giàu nhiệt huyết, có chung tầm nhìn và niềm tin để phát triển công ty thành công và bền vững, là công ty hàng đầu Việt Nam trong lĩnh vực phân phối các sản phẩm công nghệ viễn thông, cung cấp đa dạng các giải pháp công nghệ với trên 15 thương hiệu sản phẩm độc quyền.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2015
Mission
-
Với phương châm “Uy Tín – Chất Lượng – Hiệu Quả”, Netmark Distribution luôn nổ lực không ngừng để trở thành đơn vị hàng đầu kết nối khách hàng đến với các giải pháp công nghệ tiên tiến nhất trên thế giới.
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