Aspire ★ 4.8

Mô tả Công việc

Job Overview

The Assistant Property Manager supports the Property Manager in overseeing daily building operations to ensure service excellence, maintenance quality, safety, and tenant satisfaction. This role takes a hands-on, operational approach, supervising housekeeping and laundry teams, coordinating with vendors, and working closely with Facility Management, Customer Service, and Leasing to deliver a seamless tenant experience.

The Assistant Property Manager plays a key role in maintaining building standards, monitoring vendor performance, and ensuring timely and effective resolution of operational issues.

Duties and Responsibilities

1. Management of In-House Cleaning and Laundry Teams

• Prepare daily cleaning checklists and review work logs to record performance and issues.
• Monitor cleaning schedules and results; conduct spot checks to ensure quality.
• Arrange unscheduled cleaning as needed to meet operational requirements.
• Supervise laundry operations and verify cleaning quality.

2. Quality Management (Cleaning & Housekeeping)

• Monitor and ensure compliance with SOPs; take corrective action where needed.
• Maintain responsibility for cleaning quality and schedules in guest rooms, public areas, and other building spaces.
• Conduct final room inspections before guest check-in and after check-out, ensuring cleanliness, furniture inventory, and equipment operation meet standards.

3. Security Management

• Monitor the performance of outsourced security vendors and provide feedback or corrective actions.
• Review daily security logs to track issues, incidents, or unauthorized stays.
• Regularly check the CCTV system for unauthorized access or safety concerns.

4. Vendor Performance Monitoring

• Work with vendors on quotations and service proposals.
• Monitor and evaluate contractor performance (e.g., pest control, elevator maintenance, landscaping, security, linen supply).

5. Payment Preparation and Processing

• Collect required documentation for payment requests.
• Coordinate with the Accounting Team to process payments.
• Compile and maintain payment records for audit and reporting.

6. Expense Control for Building Operations

• Manage and track monthly operating expenses, petty cash, and purchasing of supplies (chemicals, towels, bottled water, cleaning tools, garbage collection, admin fees, etc.).
• Monitor laundry costs and reconcile with external service providers and tenant charges.

7. Coordination with Customer Service (CS)

• Conduct final inspections before handing over rooms for tenant check-in and after tenant check-out.
• Work with CS to handle tenant requests, clarifications, and service-related issues, ensuring all are resolved promptly and courteously.
• Follow up on feedback and complaints to ensure tenants are satisfied and issues are closed within defined timelines.
• Assist in collecting tenant feedback and reporting service trends or recurring issues to the Property Manager for improvement.

8. Coordination with Facility Management

• Work with the Facility Supervisor to arrange room refreshment after tenant check-out.
• Track repair and maintenance issues and update the Property Manager on progress.
• Compile weekly summaries from the Facility team for reporting.

9. Coordination with Other Departments

• Work closely with the Leasing, Accounting, and other functional teams to ensure operational alignment and smooth handover between departments.
• Support the Leasing team when needed in preparing units for viewings, move-ins, and tenant onboarding to ensure a seamless customer experience.

10. Tenant Registration and Tracking

• Collect tenant information from CS for temporary residence registration via hochiminh.xuatnhapcanh.gov.vn.
• Coordinate with Security to update tenant move-in/move-out data accurately.

11. Customer Service Support

• Serve as a key point of contact for on-site tenant service and satisfaction.
• Communicate proactively with tenants to ensure comfort and satisfaction with cleaning, laundry, and maintenance services.
• Support clear and responsive communication between tenants, Customer Service, and Operations.

12. Reporting to Property Manager

• Promptly report tenant-related issues to the Property Manager for timely resolution.
• Submit weekly reports covering daily operational issues, petty cash usage, and laundry tracking.
• Prepare monthly inventory reports for furniture, equipment, and linen.
• Submit monthly consumption reports for chemicals and cleaning supplies, including next-month forecasts.

13. Other Duties

• Perform additional tasks as assigned by the Property Manager.

Yêu Cầu Công Việc

Education

• Bachelor’s degree in Business Administration or related field.
• Proficiency in Japanese is a plus.

Experience

• Minimum 3 years of experience in a similar position within property, hospitality, or serviced apartment operations.

Skills & Competencies

• Strong customer service orientation with a passion for hospitality.
• Excellent communication and interpersonal skills.
• Good listening, problem-solving, and conflict-resolution abilities.
• Ability to multitask and remain calm under pressure.
• Positive attitude and proactive mindset.
• Quick response and attention to detail.
• Supportive, flexible, and cooperative team player.
• Ability to work effectively and collaboratively with other departments, especially Leasing.
• Commitment to continuous learning and improvement.