Ceva Logistics VIET NAM ★ 3.8

Mô tả Công việc

YOUR ROLE

Execute the operational & commercial requirements for existing & future clients. This includes export/import air/ocean/ground operations in addition to day-to-day customer-facing duties. Furthermore, the role requires the use of existing business relationships to leverage future business opportunities

Liaise with Project Logistics team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally.Strong focus on bid opportunities.

Close cooperation with Project Logistics stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities.

WHAT ARE YOU GOING TO DO?

• Coordinates complex, regional and local pricing required to respond timely and effectively to complex, high revenue potential bids
• Assist to develop new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic
• Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit
• Undertake negotiations with the Global CEVA network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards.
• Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions.
• Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business.
• Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns.
• Process all export/import bookings, documentation and despatch requirements accurately and within agreed timeframes including liaising with carriers for pre bookings and allocations
• Ensure that document processing requirements meet agreed customer service standards, monitoring the shipments and ensure they are being processed correctly
• Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike.
• Liaise with other departments as required to develop positive working relationships to ensure compliance and to limit unnecessary delays due to inadequate processes and non-compliance issues
• Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained.
• Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations
• Manage all RFQ’s that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ.
• Regularly gain pricing options against CEVA’s product listing including air, sea and ground freight price points, whilst always looking at developing new consolidated products with the Product Managers.
• Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested.
• Centrally upload all RFQ’s into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success.
• Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor

Yêu Cầu Công Việc

WHAT ARE WE LOOKING FOR?

• Minimum 5 years’ experience in Customer Service Supervising or Pricing within freight forwarding. Experience in a progressively responsible project manager or similar roles in pricing, transportation logistics or supply chain management preferred
• Diplomatic skills to be used in front of the customers.
• Analytic and negotiation skills.
• Customer oriented & team player.
• Able to work under the pressure where needed.
• Able to travel abroad if required.
• Good time management techniques.
• Computer Literacy (MS Office).
• Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Ability to read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
• Effectively present information and respond to questions from groups of customers and employees.
• Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases.
• Ability to develop short and long-range project planning, and effectively communicate information to diverse work groups.
• Experience in strategic planning and execution.
• Ability to solve critical issues in a fast-paced environment with time-sensitive deadlines.
• Strong interpersonal skills including diplomacy and patience.
• Demonstrated skills in organization group process, problem identification and resolution.
• Strong organizational and time management skills with ability to manage multiple projects and set priorities.
• Ability to manage the financial aspects of the department including purchasing, budget preparation and review, financial reporting and monitoring expenses.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Excellent customer service and interpersonal skills.
• High level of attention to detail well developed influencing, negotiating and consulting skills.
• Good organizational and prioritization skills.
• Ability to perform tasks with minimal supervision, ability to work will all levels of management, ability to analyze and decipher related data, manage organizational change and creative forward thinker