TNT Express ★ 3.7

What you will do

Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow- up actions are taken.
Performs other duties as assigned.
Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account- related issues.
Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.

You will be a great fit if you have:

Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer- facing environment is preferred.).
Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
Microsoft office & PC skills; Numerical skills.
Bachelor’s degree, specializing in Accounting or Finance is preferred.
Team working skills.
Accuracy & attention to detail;

What you can expect

Attractive remuneration package includes:
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross- functional projects.
Performance Incentive for KPI achievement.
Special employee discounts on shipping, travel, and more
Contractual Bonus
Holiday Bonus
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.
Health & wellness, employee assistance, and rewards and recognition programs
Tuition Assistance

Our Commitment
to Equal Opportunities
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
Contact information
VN People Operations
Who We Are
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Our Values
We take pride in being a people- first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next.
Awards

Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
FedEx Vietnam has been awarded as one of the HR Asia Best Companies to Work for in Asia 2024 (Vietnam Chapter) and HR Asia Sustainable Workplace Awards 2024.

Cập nhật gần nhất lúc: 2025-01-19 19:25:02