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Admission Manager
- Hết hạn
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Trưởng phòng
Ngày đăng tuyển:
12/01/2024
Hạn nộp hồ sơ:
11/02/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 24 Thoại Ngọc Hầu, Hoà Thạnh, Tân Phú, Thành phố Hồ Chí Minh, Việt Nam
Các Phúc Lợi Dành Cho Bạn
Performance Bonus
14 days annual leave
Discounted English courses for employee and family
Mô Tả Công Việc
1. Individual & Team: consult new/current customers of the education plan
- Understand customers’ needs and financial capabilities
- Understand ILO’s products & offerings
- Know your customers
- Follow up & support to ensure our commitment
2. Individual & Team: Arrange new students into new classes/current classes
- Find the most suitable classes that match students’ requirements
- Convince students to put them into those suitable classes
- Follow up with the Academic team to ensure full support for customers
3. Individual & Team: Maintain high quality customer sales & care service
- Work closely with AO to ensure customers’ satisfaction during the time they are with ILO Academy
- Handle customers’ queries/problems/issues promptly and effectively
- Follow up to ensure the personalized education plan is implemented properly by both ILO and customers
4. Team: Team development & engagement
- Follow up and have regular 1-1 meetings with each AO.
- Conduct mentoring/coaching sessions for underperformance/potential AO.
- Propose appropriate training courses for AO team.
- Conduct regular engagement & performance enhancement activities for AO team.
- Monitor all the Customers’ Satisfaction Surveys at their centres to ensure the customer experience is up to our expectation
- Understand customers’ needs and financial capabilities
- Understand ILO’s products & offerings
- Know your customers
- Follow up & support to ensure our commitment
2. Individual & Team: Arrange new students into new classes/current classes
- Find the most suitable classes that match students’ requirements
- Convince students to put them into those suitable classes
- Follow up with the Academic team to ensure full support for customers
3. Individual & Team: Maintain high quality customer sales & care service
- Work closely with AO to ensure customers’ satisfaction during the time they are with ILO Academy
- Handle customers’ queries/problems/issues promptly and effectively
- Follow up to ensure the personalized education plan is implemented properly by both ILO and customers
4. Team: Team development & engagement
- Follow up and have regular 1-1 meetings with each AO.
- Conduct mentoring/coaching sessions for underperformance/potential AO.
- Propose appropriate training courses for AO team.
- Conduct regular engagement & performance enhancement activities for AO team.
- Monitor all the Customers’ Satisfaction Surveys at their centres to ensure the customer experience is up to our expectation
Yêu Cầu Công Việc
● Bachelor or above degree.
● 3+ years of proven experience, knowledge and high interest as a Client
● Experience in sales and customer service is preferred.
● Relationship-oriented leader.
● Mentoring & Coaching skills.
● Teamwork and leadership skills.
● Problem-solving skills & attitude.
● Excellent communication skills.
● Fluent in English
● Aptitude for fostering positive relationships with current customers and new customers.
● Customer-oriented mindset.
● 3+ years of proven experience, knowledge and high interest as a Client
● Experience in sales and customer service is preferred.
● Relationship-oriented leader.
● Mentoring & Coaching skills.
● Teamwork and leadership skills.
● Problem-solving skills & attitude.
● Excellent communication skills.
● Fluent in English
● Aptitude for fostering positive relationships with current customers and new customers.
● Customer-oriented mindset.
Khu vực
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