ILA

Mô tả Công việc

1. Planning
   - Weekly SNS planning;
   - Monthly Re-sales Planning;
2. Training and Development
   - Conduct Workshop/Training for TA and Admission team;
   - Observe TA and have the plan to improve week TA;
   - Admission Officer and TA Development;
   - Monitor and train Admission team to make sure they follow ILA policy;
3. Property management
   - Maintain the building in proper conditions: tidy, clean and safe;
   - Maintain all facilities and equipment in proper conditions: clean, safe and workable;
4. Risk management
   - Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;
   - Manage all safety at centre;
5. Inventory
   - Responsible for appropriate forecast and ordering of materials for centre use;
6. Course administration
   - Monitor all preparation and course delivery process;
   - Monitor ILA customer care process;
7. Class schedule
   - Work closely with sales and care team to open class and assign students in class;
   - Work close with sales and care team to forecast new classes;
8. TA management
   a. Teaching Assistant recruitment
   - Forecast TA;
   - Recruitment process;
   - Induction;
   b. Scheduling
   - Scheduling for TA;
   - Supporting Tasks;
   - Taking class when requested;
   - Doing cover absent when requested;
   - Smart Scheduling;
   c. Remuneration
   - TA Salary/Scale;
   - TA Contract;
   - TA Excellent Award;
   - Leave and Termination;
   d. TA Performance management
   - Observation: conduct, corrective action;
   - Performance Appraisal;
   - Disciplinary Process;