TÜV Rheinland 3.2 ★

ROLES & RESPONSIBILITIES

1. Summary:

Commercial professional that creates value for the assigned customer base through continuous improvement of the Laboratory’s operations performance. With deep understanding of the customers’ workflow, KPI, identifies opportunities to help both Abbott and the customer drive growth through new products, solutions additions, and organic growth.

2. Position Impact to Business:

The Laboratory operations specialist deepens and broadens Abbott’s relationship with existing accounts and ensures value realization occurs. This role is fundamental for customer loyalty, brand reputation and sales goal achievement. The incumbent is instrumental in contract renewals and expanding Abbott’s business in alignment with customer’s goals and needs.

3. Key Success Factors

• Deep understanding of Laboratory processes, workflow, and objectives to align customer performance needs with sales opportunities.

• Assess customer operations and identify opportunities for operational/service improvement.

• Effectively support technical needs of the laboratory.

• Ensure instrument analytical turnaround time.

4. Reporting Line/Structure

• Position reports to Commercial Director

• Partners with Account Executive, Technical Application Service and Field Service Professionals to achieve business and customer objectives.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

• Understanding performance metrics or workflow in Laboratory settings and recommending solutions accordingly.

• Demonstrated effectiveness using Microsoft Office and Internet based applications.

• Minimum 2-3 year working in a pathology laboratory with direct responsibility on running and releasing tests results.

MINIMUM EDUCATION REQUIRED

• Bachelor’s degree in business: Biomedical engineering, Biotechnology Engineering, Medical technology, or related technology.