A. Key Accountabilities Assist Team Leader to initiate/create ideas/initiatives to contribute for the improvement of company's bounce rate Providing a polite, professional and accurate communication in accordance with agreed service standards Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer's satisfaction When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer Participate and contribute to team meetings, training and quality workshops Others tasks which are assigned by CC Team Leader
Yêu cầu công việc
a. Qualification: University graduated. Probably in Economics, Finance or Banking is preferable. b. Experience: At least 2 years' experience in Call Center, Customer Care or Customer Service c. Knowledge: Proficient in computer literacy (MS Office, Power point, Email, Internet) Good English skills (reading, writing, listening, speaking) d. Skills: Good communication and interpersonal skills Has a sweet voice, good telephone skills Reporting & analysis skills Motivated and proactive Careful and patient style of work Keenness character Brilliant appearance.
Quyền lợi được hưởng
Annual leave: 16 - 18 days Professional qualification sponsorship, online course sponsorship, language sponsorship: English, Korean Attractive salary and bonus Social insurance Premium health insurance Overseas / Vietnam company trip Engagement and outdoor activities (birthday, football, charity etc) Friendly and dynamic working environment