Crowne Plaza Phu Quoc

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Recommend or initiate any HR related actions where needed

• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
• Keep an eye on competitor activity/industry innovation. Review and approve menu design and concepts with the Executive Chef
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage and labor costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled in a secure manner

• Competitive salary;
• In addition to the insurance prescribed by the state, there is accident insurance 24/7, health insurance by rank;
• Professional, international working environment;
• Career development opportunities in IHG Group's hotel;
• Discounted rooms in IHG hotels around the world.

1. Service Mindset, Hospitality Spirit, Connectivity and Sincere Caring;

2. Sense of responsibility, mastery in work; Behavioral skills, coordination, teamwork;

3. Commit to the brand promise; Highly disciplined with the standards and regulations of the hotel as well as the corporation.

4.For people: Attentive, sincere, warm; For work: ensure standards; collaborate, learn, share, & improve;

5. Skills in using office software / specialized software according to job requirements

6. Prefer primary/secondary/college/university degree majoring in hospitality or other relevant disciplines;

7. For departments directly in contact with guests: English Communication ability

8. Prefer experience in similar positions.

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