Khách Sạn KK Sapa

Mô tả công việc

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Identify guest reservation needs and determine appropriate room type.

- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns

Quyền lợi được hưởng

- 02 months of probation with full salary and social insurance;

- Eligible to receive 100% service charge from the second month of working;

- Attractive remuneration package and 13th month salary;

- Local and International training course;

-Uniform and duty meal provided by hotel;

- Annual vacation, annual health check and other benefits according to hotel's policies;

- Associate special discount for hotel rooms and F&B services at International Marriott properties

Yêu cầu công việc

- Fluent English, strong communication skill and problem solving skill;
- Reservation background;
- Hospitality background and service mind;
- Willing to work overtime and can start as soon as possible

Yêu cầu hồ sơ

- Kindly submit directly your profile at hotel security checkpoint (26-28 Tran Phu street, Loc Tho ward, Nha Trang city)