Novotel Đà Nẵng

- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

- Negotiable salary;
- 13th salary;
- Seniority bonus
- Social Insurance contribution on full salary;
- Periodic health checking; Sun Care Insurance;
- Free ticket for entertainment in Bana Hills, Asia park...;
- Discount for all services of Accor