Premier Residences Phú Quốc Emerald Bay

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

• Meet and Greet VIPs

• Handle all Complaints

• Ensure working of all Front Office Policies and Procedures

• Ensure effective shift hand-over

• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

• Efficient check in and check out process

• Review and monitor early morning wake up procedures

• Post room charges

• Maintain correct guest registration cards

• Maintain special programs (e.g. frequent flyer; A/Club)

• Effective management of incoming and outgoing calls

• Maintain current Hotel information

• Provide information on memberships

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Report daily activities in logbook

• Complete knowledge of all room types, hotel matrix, and facilities

• Review arrival lists and anticipate needs

• Operate communication equipment

• Access and use rooms computer programs

• Conduct Credit card checks

• Ensure staff adhere to Standards and Procedures for cash handling

• Maintain own cash float

• Correct banking

• Update Guest History Maintenance

• Prepare contingency reports

• Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

• Oversees the Night Audit Function

o Develop, update and train standards and procedures

o Produce Revenue Reports

o Perform file back up maintenance

o Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

o Week end and Month end reports completed in line with policy

o Advise Line Managers of recurring errors

• Fully conversant with all hotel emergency procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• Perform any other task assigned based on the hotel needs or requirements.

- Dynamic, professional & open minded working environment.

- Joining training courses according standard of AccorHotels.

- Good salary, benefits and bonus.

- Have annual physical examination.

- Accommodation and full meals provided.

- Shuttle bus for staff.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving, training and organizational abilities

Qualifications –

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Resume

- Health certificate within of six months

- Curriculum vitae in Vietnamese certified by local People’s Committee

- ID card