Premier Village Phu Quoc Resort managed by Accor

I. OVERALL OBJECTIVE

Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

II. MAIN DUTIES

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Reception & Bell team personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and A/Club club guests receive special attention

• Inspects front of house and back of house regularly for cleanliness and tidiness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (OPERA) in emergency situation.

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Report daily activities in logbook

• Ensures front line staff complies with FIT marketing techniques and maximize sales

• Fully conversant with all hotel emergency procedures

• When on night shift, performs duties per the Night Managers duties

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.