Ramana

Mô tả công việc

Mô Tả Công Việc • Oversee all Spa operations including guest services, treatment services, marketing, training, vendor relations and guest and employee satisfaction. • Manage the daily activities and monitor the performance of the Spa staff. Supervision duties include hiring, scheduling, coaching and counseling and training. • Partners with the Director of Sales and Marketing to promote spa growth and profitability. Responsible for the achievement of financial and departmental goals. • Manage the Spa budget and monitor expenditures. Provide accurate budget forecasts to General Manager. • Evaluate potential business and programs to increase spa’s financial performance. • Maintain inventory of spa services, products and equipment. Request equipment repairs as required. • Ensure that all treatment specialists maintain proper licenses/certificates per state law. • Maintain familiarity with industry trends and new services. Research, recommend and arrange new service training for all treatment specialists. • Handle and resolve guest issues and complaints according to Guest Service Recovery guidelines. Yêu Cầu Công Việc - Male/female, 25 – 35 years old. - At least 02 years experience in a similar job. - Fluent English skills – speaking, reading and writing - Proficient in computer. - Good looking and smiling face, friendly, polite, tactful, good attitude. - Alert and responsible, a hospitable service atmosphere, Able to communicate effectively at all levels. - Able to work under pressure

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