Mô tả công việc
- Maintain quality of services and standards according to requirement of hotel.
- Able to overlook and manage all operations and matters related to Front Office operations.
- Follow-up on complaints and take corrective measures.
- Select, train and evaluate all personnel within Front Office.
- Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
- To report all guest’s complaints, compliments and suggestions immediately to the management.
- To inspect and pre-assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set-up and amenities are prepared according to standard.
- To ensure that all VIPs are checked-in as per policy and procedure.
- To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.
- To liaise with the AFOM/FOM on any guest complaint and problems.
- To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
- To ensure that all airport pick-ups and drops-offs are handled properly.
- To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.
- To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
- To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
- To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
- To ensure all associates provide a courteous and professional service at all times.
- To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
- To maintain the hotel’s standard and method of service.
- To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.
- Perform other duties which are assigned by The Hotel Management from time to time
Quyền lợi được hưởng
- Gross salary up to 15 mils per month and bonus monthly service charge
- Opportunity to work in international 4* hotels environment for professional growth and career development
- Lovely colleagues with full support and enthusiasm
- Uniform and free laundry are available
- Training courses are provided by hotel
- Staff canteen meal at resort
- Bus from Hanoi city to Resort daily
- Ensure full benefits for employees according to current legal regulations (social insurance, health insurance, unemployment insurance, union...)
- 13th month salary according to company regulations
- Receive compensatory leave, annual leave and holidays according to the company's general regime and regulations
- Other benefits following Labour law and regulation of company
Yêu cầu công việc
- College or Vocational Certification in Hotel Management, Business Administration, English or related field.
- 4 years experience in hospitality customer service, or an equivalent combination of education and experience.
- Fluent in English
Yêu cầu hồ sơ
REY Hotel Hà Nội là một khách sạn tiêu chuẩn 4 sao mới xuất hiện tại Hà Nội. Đây là một công trình vừa được xây mới hoàn toàn và đi vào hoạt động từ quý 01 năm 2024. Với hệ thống cơ sở vật chất được đầu tư hiện đại, đội ngũ nhân viên chuyên nghiệp, REY cam kết mang đến cho Quý khách một kỳ nghỉ tuyệt với cùng những trải nghiệm dịch vụ đáng nhớ.
REY Hotel Hà Nội được thiết kế đơn giản, sang trọng, ấm áp. Các khối nhà bao bọc xung quanh một khu
vườn xanh tươi, một hồ nước trong lành, tạo nên một không gian nghệ thuật, mát lành - một mini resort
giữa lòng phố cổ Hà Nội.
Cho dù ghé thăm Hà Nội vì bất kỳ mục đích gì: du lịch, nghỉ dưỡng, công tác, sự kiện.... REY Hotel Hà Nội chắc chắn là một điểm đến lý tưởng để Quý khách tận hưởng một kỳ nghỉ tuyệt vời, ấm áp và tiện nghi như ở nhà.