Sofitel Legend Metropole Hanoi

MAIN DUTIES:

• Directly report to the Director of Revenue.

• Requires strong analytical capabilities, system fluency, and a collaborative mindset to drive commercial performance and elevate the guest experience.

REVENUE STRATEGY & EXECUTION

• Support dynamic pricing strategies across all segments, including Rooms, F&B, Spa, and ancillary services, ensuring alignment with brand positioning and guest value perception.

• Track and review non-room revenue performance through monthly reports and dashboards, identifying opportunities for pricing, packaging, and promotional enhancements.

• Assist in forecasting, budgeting, and scenario modelling to maximize total revenue, RevPAR and GOP.

• Monitor booking pace, demand trends, and market conditions to inform tactical pricing and inventory decisions.

• Ensure rate integrity and alignment with brand positioning and guest value perception.

INVENTORY & DISTRIBUTION MANAGEMENT

• Oversee daily inventory controls and channel optimization to balance profitability and occupancy.

• Manage rate loading, restrictions, and availability across CRS, RMS, and OTA platforms.

• Coordinate with Reservations, Front Office, and E-commerce teams to ensure accurate execution of revenue strategies and optimize booking funnel performance.

• Monitor channel mix, cost of acquisition, and conversion rates to identify opportunities for improving distribution efficiency and guest booking experience.

• Ensure system accuracy and availability across all platforms, supporting tactical decisions and maintaining rate integrity.

SYSTEMS & DATA ANALYTICS

• Utilize RMS (e.g., IDeaS), CRS, TARS, F&B platforms (e.g., SerVme),and BI tools to analyse performance trends.

• Prepare and present weekly and monthly revenue reports with actionable insights

• Ensure data accuracy, system integrity, and consistency across all revenue platforms.

COSS-FUNCTIONAL COLLABORATION

• Work closely with Sales, Marketing, and Distribution teams to align on promotions, segmentation, and business mix.

• Participate in Revenue Strategy Meetings and contribute to strategic planning discussions.

• Assist in training and mentoring junior team members and promoting a revenue-focused culture.

• Act as a liaison between operational departments and commercial leadership to ensure cohesive execution.

QUALIFICATIONS & EXPERIENCE

• 1-3 years of experience in Revenue Management, preferably within luxury hospitality.

• Proficiency in RMS (e.g., IDeaS), CRS and BI platforms.

• Strong analytical skills with experience in forecasting, budgeting, and performance reporting.

• Familiarity with OTA platforms, channel management, and rate parity practices.

• Excellent communication and stakeholder engagement skills.

• Fluent in English; additional language proficiency is a plus.

PERSONAL ATTRIBUTES

• Detail-oriented and data-driven with a strategic mindset.

• Proactive and solution-focused in dynamic environments.

• Strong communicator and collaborator across departments.

• Passionate about luxury hospitality and guest experience excellence.

• Committed to continuous learning and professional growth.

REPLACEMENT AND TEMPORARY MISSION

It is a company policy that the Assistant Manager of Revenue may be sent for a temporary assignment within Vietnam or abroad to a sister hotel or Revenue-related establishment.

Perform any other duties as assigned by Director of Revenue Management

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

QUALIFICATIONS:

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

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