Sofitel Legend Metropole Hanoi

- The receptionist ensures that guests are provided with the immediate and professional service
- She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often
as required and that the circuits of operations are followed strictly.
- To ensure that all the standards and procedures established at the Sofitel Legend Metropole Hanoi are followed successfully and
permanently.
- The Receptionist will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive
attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the
guest in any of his request.
- The Receptionist will ensure that all check in and check out are made in line with the standards established. She/he will be especially
attentive on the audit, immigration & guest history issues. She/he will then ensure that operations handled by her/his own are fully
completed, correct and effecient.
- Each end shift, the Receptionist will fully clear her/his station and do a full and detailed handover with the following shift.
- She/he will check in details to ensure her/his cashier report is correct and with the entire backup attached.
- The Receptionist has a selling role to play, she/he has to ensure that all the payment received are accurate with the rate given and
she/he has to increase the hotel revenue applying the up-sell strategy
- Change foreign currency when is requested by guests
* Benefits:
- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world!
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.