Sofitel Legend Metropole Hanoi

Administration

The Head Butler is first of all a Butler & must consequently adhere to the following Butler tasks. Besides, the Head Butler has the following duties:

• To develop the Butler section to an even higher level of service in junction with the Front office Manager and guest relation.

• To actively overlook all the VIP (Gold/ Silver/Bronze) & suites and club expected arrivals to ensure that we did not miss any information

• To train the Butlers to ensure that they provide the highest level of service possible.

• Daily communication with each shift, following the needs.

• To supervise the Butler team, being directly responsible for the overall Butler Operations.

• Prepare weekly VIP coming and inform all the management during luxury forum.

• To lead the VIPs information in all required Meetings/ Briefings daily and weekly.

• Co-ordinate with all departments.

The Head Butler looks after all the VIPs (Gold + Silver+ Bronze), and the guests staying in prestige suites, Legendary suite and Imperial suite

The Head Butler has the responsibility to ensure the full comfort of his/her guests from their arrival until their departure.

The Head Butler is personally responsible to ensure that we deliver the legendary service.

During the duty, the Head Butler is expected to act as a hotel representative.

Exchange information with other Sofitel before and after guest arrival / departure.

Financial and Revenue Responsibilities

• On every Monday, Head Butler has to check butler store to see if needed to order for any stuff (history book, note book, ball-point pen, highlighter, print paper, shoe polish, business card, etc) to Purchasing dept. or General Store then recording in the monthly report.

• Head Butler has to record the total number of VIP Gold, Silver and Bronze in month in order to know how many amenities (fresh fruit, sparkling/ still water bottle, champagne, etc) we offered these guests, then sending this report to CMM at the end of month.

Training and Human Resources Management

• Head Butler has to attend to the daily briefing at 2:00pm everyday conducted by Club Metropole Manager or

• Conducted daily briefing at 2.00pm for Club team if Club Manager Busy

• Training at least 4 hours per month for Butler team

• Head Butler has to attend the Orientation training, Key of Luxury, Sofitel Appearance and Attitude, other training if required to know and understand well about the values & rules of Accor and Sofitel in order to improve the hotel services better & better and take best care of guest.

• Head Butler has responsibility to train new coming butlers in the butler job description, hotel activities & rules, …

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Solid foundation on client handling & business development

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)