Sofitel Legend Metropole Hanoi

MAIN DUTIES:

Administration

• None

Financial and Revenue Responsibilities

• Know the financial target (budget) of the outlet

• Is active and work hard to reach the budget

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Show special attentiveness and dedication to In House guests

• Handle and follow up on any guests complains in absence of the outlet Manager

• Report any complains / good or bad comments to the room service Supervisor or Manager in charge

• Work hard to satisfy any guest requests

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure high level of professionalism and friendliness towards the guests

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Know and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the service area and back office

• Follows all instructions given by outlet manager and supervisors

• Fully apply in operations everything that has been caught during the training time

• Ensure tray and table set up as per given standards

• Ensure constant tidiness and cleanliness of the back office and pantries

• Fill up the DAILY ROOM SERVICE LOG

• Set up VIP amenities as per given standards and guidelines

Meetings to attend / lead

• None

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

QUALIFICATIONS:

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

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