Sofitel Legend Metropole Hanoi

MAIN DUTIES:

Administration

• Fulfil any Manager duty in his absence

• Fill up the log book

• Fill up the daily acknowledgement form

• Communicate to outlet Manager any areas of concerns

• Give regular feedback to the outlet Manager in regards to the performance of the team

• Give regular feedback to the outlet Manager in regards to the guest comments

• Support the outlet manager in the implementation of any special events

• Ensure excellent communication within the team and management

• Support the outlet managers in any tasks or responsibilities that is the area of competences of the Asst. Outlet Manager

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team on a regular basis and in accordance to the training plan

• Issue training checklist for all given training

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Fill up all staff requisition forms to be given to DFB for signature at least 2 weeks prior the actual date staff is needed

• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to Outlet Manager and supervisors

• Work hard to satisfy any guest requests

Operational Responsibilities

• Manage the entire outlet team

• Ensure smooth and efficient service at any time

• Ensure an extremely detailed service

• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)

• Ensure good communication between kitchen, bar and service team

• Check all buffet set up

• Check restaurant and table set up

• Know and ensure full follow up on the Sofitel brand standards

• Ensure and control the cleanliness of bar counter (if any), back office and service stations

• Ensure proper organization of each service stations

• Ensure efficient sequence of service

• Follow up that all given training are fully followed by the staff

• Handle and follow up on any guests complains

• Report any guest complains to Asst DFB

• Check overall conditions of the restaurant

Meetings to attend / lead

• Attend the daily F&B morning briefing

• Attend be monthly promotion meeting

• Attend the weekly pre con meeting

• Attend the monthly FB manager meeting

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Solid foundation on client handling & business development

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)