Voco Hotels

Monitor reservation levels and inform Managers of current and future occupancy rates
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Record and process reservations made by phone/fax/email
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage “no show” reservations by investigation and recording of same
Prepare reservation sales reports.
Maintain knowledge of special rates/ offers/ promotions
Prepare reports as requested (eg to travel agents, business houses etc)
Other tasks as assigned
Record special billing arrangements for groups and conventions

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  
• Problem solving and organizational abilities.
  
• Proficient in the use of computer
  
• Able to read and write English
  

Qualifications

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
  

Experience

• 1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
  

• Competitive salary and benefits package
  
• International training opportunities and career development
  
• Dynamic and international working environment
  
• Other benefits as per Hotel policies