Voco Hotels

• Monitoring operational supplies, stationary, and storekeeping to support smooth operation

• Manage stock of forms, collaterals and ensure they represent in line with hotel standards, prepare requisitions for amenities on a timely basis (project, Movie Calendar, payment for Pianist, Netflix….)

• Ensure personnel information and all supporting administration for each colleagues such as new comer, on boarding preparation

• Review daily VIP arrivals to prepare for relevant welcome amenities and special requests

• Preview VIP next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions

• Liaise with other departments and necessary outside contracts to ensure excellent service delivery

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes whenever possible

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties that assign by the management from time to time.

• Prepare and submit monthly report including Taxi expenses report, Immigration report to Tourism Department, Upselling report…

• Daily in charge of VAT issuing for all check out guests

• Support Front Desk agent to update Guest Profile, especially Vietnamese guest with details address for daily immigration report purposes

• Cadena, WOT update in timely basis

• Follow up and coordination with HR regards to monthly training report, HR activities and project

• Other duty may assign by DM, AFOM, FOM, DOR

• Competitive salary and benefits package
• International training opportunities and career development
• Dynamic and international working environment
• Other benefits as per Hotel policies

Required Skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Must speak fluent English. Other languages preferred.
• Proficient in the use of Microsoft Office and Front Office System

Qualifications:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

1 year experience in guest / customer service, or an equivalent combination of education and experience.

English CV