Voco Hotels

• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports.
• Other tasks as assigned

• Competitive salary and benefits package
• International training opportunities and career development
• Dynamic and international working environment
• Other benefits as per Hotel policies

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities.
• Proficient in the use of computer
• Able to read and write English

Qualifications

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

• 1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience