Voco Hotels

• Manage all special requests made by guests and operational departments
• Ensure consistency within the department Supervise the implementation of housekeeping standards and procedures in relation to:

• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Manage all department functions including short and long term planning, as well as day to day operations
• Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits
• Solve employee grievances
• Perform work allocations
• Perform public area inspections
• Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
• Ensure projects are effectively implemented and meets department objectives
• Co-ordinate special projects (eg planting, vermin control, window and carpet cleaning, fix asset inventories)
• Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized
• Management of lost property for the hotel
• Ensure you have complete knowledge of layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
• Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of the Department’s budget.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests wi

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation.