Việc làm PETHEALTH GROUP
Cập nhật 24/12/2024 16:53
Tìm thấy 4 việc làm đang tuyển dụng
Senior Customer Success Specialist
PETHEALTH GROUP
45 việc làm
1 lượt xem
Tweet
Facebook
Copy Link
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
19/12/2024
Hạn nộp hồ sơ:
18/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Company And Job Overview
We are seeking a dedicated and proactive Senior Customer Success Specialist to join our team. This role will primarily focus on managing customer inquiries, issues, and requests related to shipped-out and online orders for our US and UK markets. The ideal candidate will have strong communication skills, attention to detail, and a customer-centric attitude to ensure a seamless experience for our clients from order placement to delivery.
Job Responsibilities
Order Management:
We are seeking a dedicated and proactive Senior Customer Success Specialist to join our team. This role will primarily focus on managing customer inquiries, issues, and requests related to shipped-out and online orders for our US and UK markets. The ideal candidate will have strong communication skills, attention to detail, and a customer-centric attitude to ensure a seamless experience for our clients from order placement to delivery.
Job Responsibilities
Order Management:
- Handle customer inquiries related to online and shipped-out orders, including checking address, shipping payment, tracking, order status, shipping status, shipping delays, and returns.
- Process order adjustments or cancellations, when applicable, and ensure timely communication with customers regarding changes.
- Assist customers in the US and UK markets by providing clear and accurate information regarding product availability, order status, and shipping policies.
- Address customer concerns or complaints related to damaged, missing, or delayed shipments.
- Work closely with the warehouse and logistics teams to resolve shipping issues quickly and efficiently.
- Provide solutions to customer inquiries, ensuring that all interactions are positive and aligned with company policies.
- Respond to customer inquiries in a professional and friendly manner.
- Maintain a high level of customer satisfaction by ensuring timely responses and proactive updates on order status and issues.
- Update and maintain accurate customer information, order details, and issue logs in the order management systems.
- Ensure the informationn is up-to-date with the most recent order status and customer communications.
- Collaborate with the sales and warehouses to ensure a smooth order process and identify areas for improvement.
- Provide feedback to the team on common customer concerns or challenges to help improve product offerings and processes.
- Coordinate with sales team to manage return and exchange requests, ensuring customers are guided through the process and that all necessary information is provided.
- Work with the warehouses to ensure the timely processing of returned products.
- 5 years or more experience in customer service
- Have experience working with US, UK or Europe based companies.
- Proven experience in customer service, preferably in an e-commerce or retail environment
- Familiarity with order management systems, CRM tools, and customer service software is a plus
- Excellent English language – verbal and written
- Excellent written and verbal communication skills, with a strong focus on customer empathy
- Ability to handle multiple customer inquiries simultaneously while maintaining attention to detail.
- Strong problem-solving abilities and ability to manage difficult situations with professionalism.
- Strong time management and organizational skills, with the ability to prioritize tasks effectively.
- Positive, team-oriented attitude and a willingness to collaborate across departments.
Khu vực
PETHEALTH GROUP
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Biệt thự liền kề PL05-29, Vinhome River Side 2, Phường Phúc Đồng, Quận Long Biên, Thành phố Hà Nội, Việt Nam.
Bệnh viện thú y Hà Nội PetHealth chỉ có cơ sở tại Âu Cơ, Tây Hồ, Hà Nội. Được sự tin yêu và ủng hộ của khách hàng trong thời gian qua. Bệnh viện thú y Pet Health đã nỗ lực không ngừng nhằm mang tới dịch vụ hoàn hảo nhất cho khách hàng.
Với nhiều năm kinh nghiệm trong ngành nghề, đội ngũ y bác sĩ, nhân viên chuyên nghiệp, nhiệt huyết, PetHealth luôn không ngừng nâng cao chất lượng cũng như đa dạng các dịch vụ chăm sóc sức khỏe và làm đẹp cho thú cưng. Bệnh viện thú ý PetHealth luôn phục vụ khách hàng bằng tất cả Tâm – Tín – Tài của mình. Chính vì vậy mà chúng tôi luôn nhận được sự tin yêu của rất nhiều quý khách hàng.
Những nghề phổ biến tại PETHEALTH GROUP
Bạn làm việc tại PETHEALTH GROUP? Chia sẻ kinh nghiệm của bạn
PETHEALTH GROUP
Click để đánh giá