Best Western Premier SonaSea Phú Quốc

Mô tả công việc

1. Guest Service:

- Greet clients warmly and professionally as they arrive.

- Answer phone calls, emails, and online inquiries promptly and courteously.

- Provide information about spa services, packages, and promotions.

- Assist clients with booking, rescheduling, or canceling appointments.

2. Appointment Management:

- Schedule and manage appointments using spa management software.

- Confirm and remind clients of upcoming appointments.

- Coordinate with therapists and other spa staff to ensure efficient appointment scheduling.

3. Administrative Tasks:

- Maintain accurate client records and handle sensitive information with confidentiality.

- Process payments and handle cash and credit transactions.

- Prepare and process daily reports, including revenue and client feedback.

4. Spa Maintenance:

- Ensure the reception area and lobby are clean, organized, and welcoming.

- Monitor and replenish spa supplies as needed.

- Assist with setting up and maintaining the ambiance of the spa environment.

5. Customer Satisfaction:

- Address client concerns or complaints professionally and escalate issues to the Spa Manager if necessary.

- Provide personalized recommendations and follow up on client feedback.

6. Team Collaboration:

- Work closely with therapists, estheticians, and other staff to ensure seamless service delivery.

- Participate in team meetings and training sessions to stay updated on spa services and policies.

Quyền lợi được hưởng

- Free staff accommodation/ Hỗ trợ  nhà ở miễn phí

- Reimburse flight ticket (or bus ticket)/ Hoàn tiền vé máy bay/ tàu xe khi nhận việc

- Professional environment, having chance to promote/ Môi trường làm việc chuyên nghiệp và cơ hội thăng tiến

- Other benefit arrcording to company policy and Law Labor/ Các chính sách về bảo hiểm, ngày nghỉ như luật lao động và quy định của công ty.

- Activity: Birthday Party, Year End Party/ Các hoạt động phúc lợi cho nhân viên.

Yêu cầu công việc

- High school diploma or equivalent; additional education or certification in hospitality or related field is a plus.

- Previous experience in a receptionist or customer service role, preferably in a spa or wellness environment.

- Strong communication and interpersonal skills.

- Good communication in English.

- Proficiency in computer systems and spa management software.

- Ability to multitask and handle a fast-paced work environment.

- Professional appearance and demeanor.

Yêu cầu hồ sơ

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