Mô tả công việc
- Responsibility 1: Supervise and support Online operation process at stores.
- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)
- Monitor and control daily order, delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules
- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency
- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)
- Responsibility 2: Evaluate Online staff’s performance at stores.
- Collect and analyze data from which evaluate online staff’s perfomance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).
- Build education documents for re-training weak staffs.
- Find out difficulties that weak staff face, then find solutions to help them improve their perfromance.
- Responsibility 3: Build education document for training new and current staffs.
- Build education document for staffs (how to select products, prepare before picking, product arrangement on cart, categories overview, ...)
- Build and organize tests, score ranking and evaluate staffs based on test result .
Yêu cầu công việc
- Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.
- Major: E-commerce, Supply Chain & Logistics, Business administration, technology or equivalent
- Knowledge
- Understand e-commerce
- Understand operation and customer service in general
- Have good knowledge of planning & training
Necessary skills:
- Strong analytical, plainning and problem solving skills
- Have carefulness, patience, willing to learn attitude
- Good communication and emotion control skills
- Able to work well under high pressure
- Have good general MS Office skill
- Other special request:
- Ready to work overtime (if any) and business travel
- English communication is preferable .
Quyền lợi được hưởng
- Competitive salary package with annual salary review, performance bonus, profit share (13++)
- Full Health insurance, social and unemployment insurances as defined by Law
- Lunch allowance 50,000 VND/day
- Foreign language allowance (English, Korean)
- 12 days of leave/year
- Bonus on holidays according to the company's policy
- Working time: Mon-Fri, 8.00 am - 5.00 pm
- Dynamic environment, many challenges and development opportunities .
Công ty TNHH MTV Tiếp vận Gemadept (Gemadept Logistics-GLC) được thành lập năm 2008 và là công ty con của Tập đoàn Gemadept - một tập đoàn tiên phong trong lĩnh vực hàng hải và logistics tại Việt Nam. Hiện nay, Gemadept Logistics đã và đang mang đến cho khách hàng những dịch vụ từ vận tải đa phương thức đến lưu kho, xếp dỡ, khai thuê hải quan, gia công, chế biến hàng nông sản,.. cho đến các sản phẩm tiêu dùng nhanh, hàng hóa xuất nhập khẩu cũng như các hàng hóa đặc biệt siêu trường siêu trọng phục vụ dự án.