Mô tả công việc
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellman, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing the internet and guestroom entertainment.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
Attractive remuneration package & 13th month salary
60 days probation with Full salary & Social Insurance
Attractive monthly service charge (top in the market)
Professional training courses
Professional workplace with young, dynamic and awesome team members
Duty meal & Uniform provided
Exciting Birthday Parties with awesome gifts
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
•Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Yêu cầu công việc
Education and Experience
- Bachelor's degree
- Experienced in customer service
- Experienced as Telephonist
- Fluent in English Dependability
Interpersonal Skills
- Team Work
- Customer Service Orientation
- Interpersonal Skills
- Diversity Relations
Communications
- Listening
- English Language Proficiency
- Telephone Etiquette Skills
- Applied Reading
- Writing
Analytical Skills
- Problem Solving
- Learning
- Computer Skills
- Decision-Making
Organization
- Multi-Tasking
Yêu cầu hồ sơ
For contact, please call 02437199000 - Ms. Phuong Anh Human Resources Executive
Công ty Cổ phần 25 FIT là hệ thống phòng tập công nghệ EMS đầu tiên và chuyên nghiệp nhất tại Việt Nam, được thành lập vào năm 2019, bất chấp sự ảnh hưởng của đại dịch Covid-19, chúng tôi đã tăng trưởng không ngừng và đạt được thành quả 45 phòng tập trên khắp cả nước.
Luôn đề cao tầm quan trọng của việc xây dựng đội ngũ và con người, chúng tôi rất hoan nghênh sự tham gia và đồng hành của những Chiến binh thiện chiến cùng đồng hành với 25 FIT để đem đến phong cách sống khỏe và tích cực cho tất cả mọi người.