Charm Group 2.0 ★

Why do we need you:

           As the demand for Digital Transformation using eCommerce globally is growing so rapidly, SmartOSC is expanding very fast along with the need to build our World-Class Enterprise Sales team in different markets - Australia, Japan, Korea, the US, EU, and SEA.

This mission of the Customer Success Executive is to work closely with the internal team as part of a driven, hungry multi-functional team responsible for the Australia market.

Benefits:

●     Attractive salary package

●     A very dynamic cross-cultural working environment in IT industry

●     Working directly or indirectly with colleagues and clients that are based in Australia

●     Ongoing professional development and training opportunities

●     Training on problem solving and critical thinking skills

●      Performance review twice a year

●      Premium health care

Responsibilities:

●     Supporting Account Manager(s) in many sales activities

●     Attending project meetings with clients, acting as the liaison between clients and project teams

●     Monitoring the progress of assigned projects and providing updates to relevant stakeholders

●     Participating in RFP, RFI, RFQ response process when required

●     Creating reports, invoices, contracts, and other documents for Account Management team

●     Planning meetings and organizing project logistics

●     Preparing presentation materials for internal and external meetings

Requirements:

Essential:

●     Lifelong learning attitude, hard-working and self-accountable

●     Proven ability to work under high pressure

●     Fluent in both spoken and written English (Advanced level)

●     Strong organizational and time management skills

●     Excellent communication and interpersonal abilities

●     Attention to detail and a commitment to delivering high-quality results

Desirable (Good to have):

●     A good understanding of any project management software/tools

●     Experience working in cross-culture, international environments

●      Bachelor’s degree or equivalent years of experience in a related position

●      Background in the IT industry is preferred

• How to Apply: Please submit your updated CV in English including your contact email, phone number with the subject “[SmartOSC] Customer Success Executive” to: [email protected] (Ms. Thơ)