ONEGROUP

Mô tả Công việc

· Deal directly with customers either by telephone, electronically or face to face

· Respond promptly to customer inquiries

· Handle and resolve customer complaints

· Obtain and evaluate all relevant information to handle product and service inquiries

· Provide pricing and delivery information

· Process orders, forms, applications and requests

· Organize workflow to meet customer timeframes

· Manage customers' accounts

· Maintain customer databases

· Checking market rate

· Communicate and coordinate with internal departments

· Follow up on customer interactions

· Provide feedback on the efficiency of the customer service

· Receiving delivery requests from customer and superintend picking process.

· Care of shipments and resolve issues during the transportation; coordinate internally to facilitate delivery progress, and externally to bridge the customer’s requirements and operations.

· Handle complaints, tackle arising issues with customers in proper manner.

· Proactively update shipment status. Making exactly the delivery reports to customer (daily).

Yêu Cầu Công Việc

·         University Graduate with major: economics, foreign trade, logistics

·         At least 03 years experience

·         Good knowledge in English (verbal/written). Chinese is plus

·         Proficient at MS Office.

·         Ability to learn/adapt quickly.

·         Willing to work under high pressures.

·         Priority for experience in forwarding company and customs procedures