Tìm thấy 13 việc làm đang tuyển dụng
![Công Ty CP Tập đoàn Công nghệ Quảng Ích Công Ty CP Tập đoàn Công nghệ Quảng Ích](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-44-1695568487.png)
Customer Service Officer
Tập đoàn Công nghệ Quảng Ích
40 việc làm
0 Lượt ứng tuyển
Lượt xem 5
0 Lượt ứng tuyển
Lượt xem 5
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
07/08/2024
Hạn nộp hồ sơ:
07/09/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Trên 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Hồ Chí Minh
Mô tả Công việc
I. Order Management
· Receives and reviews customer's proposed order. Evaluates the volume of the order and mode of shipment.
· Acknowledges to customer the acceptance of their order and, if required, issues Order Acknowledgement with projected shipment schedule, down payment / LC requirements. Informs that customer of the volume and makes sure that shipment mode is agreed (including container size). Checks with customer if there are special instructions about the shipment like ship together and required shipping intervals.
· Make sure that all references are in place before releasing the orders to MPG (FSD, Teck Pack, FSD for components, and finish panels)
· Places confirmed order and submits Purchase Order (PO) to factory to commence cutting.
· Monitors the progress of order regularly in close coordination with Master Planning Group (MPG) Department and keeps the customer updated.
· Monitor orders with Customer Own Materials (COM) to ensure that materials will be in factory 5 weeks before the scheduled shipment. Ensures proper item number set up and disseminates all necessary information to Upholstery, RDD and MPG.
· In case of cancellation of order, communicates with MPG if possible to cancel and ask for management's approval to cancel.
· Ensures that orders are placed with the required Minimum Order Quantity.
· Forwards & makes recommendations on any Order Management related issues to CS Manager for review, comments & approval.
II. Shipment/ Sales Handling
· Responsible in generating and disseminating Order Acknowledgement to all concerned departments.
· Monitors status of Letter of Credit (LC) or cash payment to ensure that there will be no payment problems before or during or after shipment.
· Places & deducts shipment in the system to ensure correctness of customer's outstanding orders.
· Prepares invoice and bills customer.
· After shipment, advise customer as soon as possible of shipping details and monitors flow of shipping documents to ensure timely receipt and clearance of goods by customers.
· Prepares and releases original shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc) to customer or their broker once the money is credited to our account (for payment of balance). This task includes close coordination with Import & Export Department & Accounting Department.
· Does outstanding order reconciliation with the customer regularly.
· Monitors outstanding order (by customer & by factory) and alerts customers and CS Manager if it is at critical level.
III. Other Services
· Attends to customer's inquiries & requests and sees to it an immediate and accurate response is delivered.
· Attends & monitors customer complaints and, if required, arranges quickly & fairly credit or replacement for valid claim.
· Disseminates quality related issues to Quality Control (QC ) Department for review, rectification and dissemination to respective Production Departments & outside suppliers.
· Responsible to disseminate to factory any special requirements requested by customer, like box labeling and others.
· Prepares necessary reports needed by customers from time to time.
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10Yêu Cầu Công Việc
Bachelor's Degree
3 years experiences at least
Good Communication in English.
Experience in running proper customer service activities and/ or logistic/planning in manufacturing industry, preferred in multinational companies is an advantage.
Experience in the field of wood furniture manufacturing is an advantage
Familiar with common ERP systems in supply chain management. Hands-on IT knowledge is of additional advantage.
Structured approach in solving business issues.
Ability to work to tight schedules and meet deadlines
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
I. Order Management
· Receives and reviews customer's proposed order. Evaluates the volume of the order and mode of shipment.
· Acknowledges to customer the acceptance of their order and, if required, issues Order Acknowledgement with projected shipment schedule, down payment / LC requirements. Informs that customer of the volume and makes sure that shipment mode is agreed (including container size). Checks with customer if there are special instructions about the shipment like ship together and required shipping intervals.
· Make sure that all references are in place before releasing the orders to MPG (FSD, Teck Pack, FSD for components, and finish panels)
· Places confirmed order and submits Purchase Order (PO) to factory to commence cutting.
· Monitors the progress of order regularly in close coordination with Master Planning Group (MPG) Department and keeps the customer updated.
· Monitor orders with Customer Own Materials (COM) to ensure that materials will be in factory 5 weeks before the scheduled shipment. Ensures proper item number set up and disseminates all necessary information to Upholstery, RDD and MPG.
· In case of cancellation of order, communicates with MPG if possible to cancel and ask for management's approval to cancel.
· Ensures that orders are placed with the required Minimum Order Quantity.
· Forwards & makes recommendations on any Order Management related issues to CS Manager for review, comments & approval.
II. Shipment/ Sales Handling
· Responsible in generating and disseminating Order Acknowledgement to all concerned departments.
· Monitors status of Letter of Credit (LC) or cash payment to ensure that there will be no payment problems before or during or after shipment.
· Places & deducts shipment in the system to ensure correctness of customer's outstanding orders.
· Prepares invoice and bills customer.
· After shipment, advise customer as soon as possible of shipping details and monitors flow of shipping documents to ensure timely receipt and clearance of goods by customers.
· Prepares and releases original shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc) to customer or their broker once the money is credited to our account (for payment of balance). This task includes close coordination with Import & Export Department & Accounting Department.
· Does outstanding order reconciliation with the customer regularly.
· Monitors outstanding order (by customer & by factory) and alerts customers and CS Manager if it is at critical level.
III. Other Services
· Attends to customer's inquiries & requests and sees to it an immediate and accurate response is delivered.
· Attends & monitors customer complaints and, if required, arranges quickly & fairly credit or replacement for valid claim.
· Disseminates quality related issues to Quality Control (QC ) Department for review, rectification and dissemination to respective Production Departments & outside suppliers.
· Responsible to disseminate to factory any special requirements requested by customer, like box labeling and others.
· Prepares necessary reports needed by customers from time to time.
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10Yêu Cầu Công Việc
Bachelor's Degree
3 years experiences at least
Good Communication in English.
Experience in running proper customer service activities and/ or logistic/planning in manufacturing industry, preferred in multinational companies is an advantage.
Experience in the field of wood furniture manufacturing is an advantage
Familiar with common ERP systems in supply chain management. Hands-on IT knowledge is of additional advantage.
Structured approach in solving business issues.
Ability to work to tight schedules and meet deadlines
Transport Location: Sai Gon, Binh Duong, Bien Hoa
Time Work: From Monday To Friday. 8:00 - 17:10Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Khu vực
![Công Ty CP Tập đoàn Công nghệ Quảng Ích Công Ty CP Tập đoàn Công nghệ Quảng Ích](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-44-1695568487.png)
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Z5-46 TTTM LePARC, KM 1,5 Pháp Vân, CV Yên Sở, Phường Yên Sở, Quận Hoàng Mai, Hà Nội
Tập đoàn Công nghệ Quảng Ích (QIGroup) là doanh nghiệp phần mềm chuyên cung cấp, xây dựng các giải pháp phần mềm trong lĩnh vực giáo dục hàng đầu tại Việt Nam. Sau hơn 20 năm hình thành và phát triển các sản phẩm và dịch vụ của chúng tôi đã triển khai tới hàng triệu khách hàng trên toàn quốc, gặt hái được nhiều thành tựu mang lại nhiều giá trị thiết thực cho người sử dụng.
Chúng tôi đã và đang phát triển các sản phẩm có tính xã hội cao như:
· Cổng thông tin điện tử
· Hệ thống phần mềm thông tin giáo dục
· Hệ thống quản lý thư viện điện tử
· Mạng giáo dục eNetViet
· Sổ liên lạc điện tử
Những nghề phổ biến tại Tập đoàn Công nghệ Quảng Ích
Bạn làm việc tại Tập đoàn Công nghệ Quảng Ích? Chia sẻ kinh nghiệm của bạn
![Logo Tập đoàn Công nghệ Quảng Ích](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-44-1695568487.png)
Tập đoàn Công nghệ Quảng Ích
Click để đánh giá