BCA GROUP

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:

Responsibility

• Conceptualize training sessions based on data and research;
• Create training strategies and initiatives;
• Test and review created training methods;
• Maintain a database of all training sessions;
• Instruct employee training and onboarding;
• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

• Bachelors degree in any related field;
• Vietnamese local; proficient in English 4 skills (at least C1 level);
• At least 1-2 years experience in training; solid training and coaching skills experience;
• Experience working in the BPO industry is a plus;
• Needs Analysis knowledge and/ or experience is a plus;
• Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
• Ability to communicate clearly and concisely, both oral and in writing;
• Knowledge of people learning patterns to design programs with excellent efficiency;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

1. Salary and Benefits

• Attractive salary, night shift allowance and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with experienced experts and managers to promote services all over the world;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Modern hardware (Laptop and other equipments provided);
• No dress code; Free drinks (coffee, tea, etc.);
• Nap room for a quick rest;
• Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

• 5 shifts per week amounting to 40 hours, arranged by the company;
• The detailed working hours are as following:
•     + Trainer will follow class schedule basis availability;
•     + Able to work on weekends and public holidays.