Job Category Sales & Marketing
Location Danang Marriott Resort & Spa Non Nuoc Beach Villas, 23 Truong Sa Street, Hoa Hai Ward, Da Nang, Viet Nam, Viet Nam VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CANDIDATE PROFILE
Education And Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Supporting Developing & Executing Sales Strategies
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Utilizes all available on the job training tools for employees.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Khai sinh tại đất nước “mặt trời mọc”, thương hiệu AQUA đã gắn liền với sứ mệnh nâng cao chất lượng sống của người dùng, qua nỗ lực cải tiến không ngừng để tạo ra những sản phẩm tinh tế nhất. Năm 1996, AQUA mang theo sứ mệnh đó đến Việt Nam với cái tên SANYO HA ASEAN - thương hiệu điện gia dụng uy tín số 1 được GFK bình chọn năm 2001. Đến nay, AQUA Việt Nam đã có mặt trong cuộc sống của hơn một nửa gia đình Việt với 15 triệu sản phẩm.
Năm 2011, tập đoàn Haier mua lại doanh nghiệp Sanyo, bao gồm trung tâm nghiên cứu và phát triển (R&D), nhà máy, công ty bán hàng, 7000 nhân viên, 1151 tài sản trí tuệ và thương hiệu AQUA - thương hiệu con của thương hiệu máy giặt Sanyo. Năm 2012, Haier chính thức ra mắt thương hiệu AQUA tại Nhật Bản. Từ năm 2014, AQUA có mặt tại Việt Nam, thay thế cái tên Sanyo và chính thức khởi đầu hành trình mang tên AQUA Việt Nam.
Năm 2015, trung tâm R&D của Haier Asia được xây dựng tại Nhật Bản, là một trong những trung tâm R&D lớn nhất trong số những công ty nước ngoài tại Nhật, với vốn đầu tư lên đến hơn 7 tỷ Yên. Tại đây, AQUA đã cho ra đời những sản phẩm tinh tế với công nghệ tiên tiến và chất lượng hàng đầu. Một trong những sản phẩm nổi bật chính là công nghệ giặt IoT được ra mắt tại Nhật Bản năm 2017, chỉ sau 2 năm thành lập trung tâm R&D. Sau đó, AQUA Laundromat nhanh chóng chiếm hơn 70% thị phần, và đến năm 2018, AQUA đã trở thành thương hiệu máy giặt thương mại số 1 tại thị trường Nhật Bản.