Job Number24208097
Job CategorySales & Marketing
LocationRenaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City, Ho Chi Minh, Viet Nam,VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position Summary
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
CarOn Holdings là hệ thống dịch vụ ô tô trực thuộc Tập đoàn Minh Việt Toàn Cầu với định hướng phát triển và trở thành đơn vị hàng đầu trong lĩnh vực dịch vụ ô tô tiêu chuẩn 5S. Chúng tôi triển khai kinh doanh các sản phẩm dịch vụ trong hệ sinh thái như: Chuỗi Trung tâm dịch vụ ô tô 5S – CarOn 5S, CarOn Care, CarOn Mobile, CarOn Edu, CarOn Shop, CarOn Wash và CarOn Market.
Sau hơn 4 năm thành lập và phát triển, tới nay đội ngũ nhân sự đã vượt mốc 100 CBNV. Chúng tôi luôn nỗ lực không ngừng để mang lại những giá trị thiết thực cho khách hàng và góp phần vào sự phát triển chung của toàn xã hội. Với quan điểm “nhân sự là xương sống”, cũng là yếu tố then chốt quyết định sự thành bại của một doanh nghiệp, chúng tôi đặc biệt chú trọng đến việc tìm kiếm nhân sự phù hợp để đồng hành và góp phần vào sự phát triển bền vững của Công ty.