HAPPY PHONE

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.
Prepare all offer letters, reservations and lease contracts in order for sales team to concerntrate on locating customers.
To conduct telemarketing to fix appointments for the sales team to visit potential customers.
To prepare the daily, weekly, monthly sales report.
To maintain master files on all customers in house in proper manner to perform all filling functions for Sales & Marketing Depts.
To contact new potential short/long staying clients, either by telephone or in person to successfully obtain business.
Perform any and all other assignments as directed by the Management.Vocational Certificate in Hotel Management, Business Administration or Bachelor's degree in Hotel Administration, Business Administration or equivalent.
1-year related experience or 6 months experience in reservations/Sales admin in hospitality.
English Level: Highly articulate in English language, both written and spoken
Problem solving and organizational abilities.
Proficient in the use of computerMonthly service charge
Meal allowance
16 paid day on leave per year.
Full insurance regime under current labor law, plus Premium health care insurance, 24/24 accident insurance
Professional training and personnel activities organized periodically
Career development opportunities at internal organizations
Other modes of Vietnam Labor law