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About Concentrix
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back-office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and ecommerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
ROLE: Workforce Management Analyst (Data Report)
LOCATION: District 12, QTSC1
Key Responsibilities:
- Data Analyst will act as a liaison between the Centralized and Site WFM teams.
- Initiates and manages all WFM communications between centralized,site teams, and leadership.
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Preparing schedules using IEX for different queues across locations and mitigating gaps in schedules.
- Root cause analysis of SLA deviations, action plan development and resolution · Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Optimize breaks of the day or day before the actual schedule.
- Schedule ADHOC intra-day training requests and update schedules.
- Produce and analyze daily efficiency reports (representative availability, access level etc.
- Attend/lead centralized and/or site management meetings, as required
- Strong data source relationship understanding is desired. Database knowledge will be ideal.
- Cater to real time reporting adhoc requests as and when required.
- Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns
- Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation
Desired Skills:
- At least 1 years’ experience in Data Analyst
- Strong experience in Excel and Python.
- Have sense to detect and regcognize non-compiance behavior.
- Ability to communicate and inspire employees.
- Have logic-mind
![CÔNG TY TNHH UNIVERSAL SCIENTIFIC INDUSTRIAL VIỆT NAM CÔNG TY TNHH UNIVERSAL SCIENTIFIC INDUSTRIAL VIỆT NAM](https://1900.com.vn/storage/uploads/companies/logo/67/1-1694666020.png)
CÔNG TY TNHH UNIVERSAL SCIENTIFIC INDUSTRIAL VIỆT NAM cung cấp thiết kế, xây dựng mô hình, cung ứng nguyên vật liệu, sản xuất, logistics và dịch vụ hậu mãi của các thiết bị/mô-đun điện tử cho chủ sở hữu thương hiệu. USI là thành viên của ASE Technology Holding (TWSE: 3711, NYSE: ASX) với nhiều năm kinh nghiệm trong ngành dịch vụ sản xuất điện tử và lợi thế về công nghệ đầu ngành của Tập đoàn ASE. Nhờ đó, USI có thể cung cấp đa dạng các loại sản phẩm cho khách hàng trong lĩnh vực truyền thông không dây, máy tính và lưu trữ.
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