Money Forward ★ 3.7

OVERVIEW:

We are looking for an Information Security & IT HelpDesk Manager to strengthen our security and IT operations. In this role, you will work proactively to improve our company's security and IT systems. You will create and carry out plans based on company situations, working closely with teams with a global organization. This position requires someone who can take initiative, set high standards, and bring the entire company on board to achieve objectives.

KEY RESPONSIBILITIES:

IT Governance:

• Lead risk assessment processes and implement mitigation strategies
• Develop and conduct security awareness training programs tailored to the local context
• Manage security incident response procedures
• Evaluate compliance with the group information security standards and implement improvements in the company operation.
• Understand and implement control requirements and regulations from the information security department and the legal department in the headquarters.

Corporate Security:

• Oversee network, endpoint and device security
• Collaborate with teams in Japan to optimize operational efficiency while maintaining security
• Aligning with the group direction to develop and implement security-conscious productivity solutions.

IT Operations (IT Helpdesk) (only ~20% job tasks)

• Improve and maintain Corporate IT operations for a 100+ employee organization, such as device and account management processes.
• Hands-on management of devices, office facilities, software accounts, office network, IT help desk.
• Manage local Corporate IT team members.

REQUIREMENTS:

Essential (IT Governance skill)

• 8+ years of experience in IT/Security roles, with 2+ years in management positions
• Advanced/ Strong experience in IT Governance with ability to build and implement security strategy and process for the whole company
• Experience in risk management and security operations
• Proven track record in implementing security programs and policies
• Understanding of information security frameworks (ISO 27001, NIST, etc.)
• Strong logical thinking, leadership, and stakeholder management skills
• Good communication skills in English

Nice to have (Corp Security & IT Helpdesk skill)

• Intermediate experience in network security
• Intermediate experience in device security
• Intermediate experience in IAM, Entra ID, Active Directory
• Experience managing corporate IT infrastructure and operations

If you have not had experience in above Nice-to-have requirements, it's great if you're willing to learn and develop these skills at Money Forward.

Personal Qualities:

• Strategic thinker with strong problem-solving abilities
• Self-motivated and able to work independently
• Excellence in stakeholder management and communication
• Strong leadership and team management skills
• Ability to balance security requirements with business needs

Note: We're open for Principal/ Senior level for this role. Candidate with less of years of experience can apply.

Why You'll Love Working Here

Financial Benefits:

• Attractive Salary Package comparing with market standard
• Insurance based on full salary (Social Insurance, Health Insurance, Unemployment

Insurance)

• Private health insurance and accident insurance
• Full salary during probation period
• 16-24 paid leaves per year

Working environment:

• Very well-equipped facility: Macbook Pro, Additional monitor
• Hybrid working model with 2 working days in office per week
• Annual Company trip and Quarterly T eam building
• Working in an international environment with nice and supportive colleagues
• Work life balance environment
• Sport clubs in the company for engagement activities: billiard club, running club

Career Development:

• Clear Career path
• Strong sponsoring from companies for various technology courses and certifications
• External & internal training courses
• Tech seminars
• Monthly and biannual Recognition Awards
• Performance & salary review: twice/year (Jun & Dec)