Sofitel Legend Metropole Hanoi

* Financial and Revenue Responsibilities
- Know the financial target (budget) of the outlet
- Is active and work hard to reach the budget
- Monitor the cost linked to the operations
* Training and Human Resources Management
- Attend all monthly trainings
- Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues
- Is constantly well groomed as per the Sofitel Brand Standards
* Guest Service Responsibilities
- Ensure full guest satisfaction at any time
- Develop customer loyalty and recognition
- Introduce and up sell any special events / promotions
- Gather guest feedback and report to outlet Supervisor or Manager in charge
- Report any complains/ comments to the supervisor/ manager in charge to ensure proper handling of the issue
- Work hard to satisfy any guest requests
- Report any good guest comments to the supervisor or manager in charge
* Operational Responsibilities
- Ensure smooth and efficient service at any time
- Ensure high level of professionalism and friendliness towards the guests
- Report any special request to the supervisor or manager in charge
- Carry out the equipment with care
- Passionate for details
- Knows and ensure full follow up on the Sofitel brand standards in the daily operations
- Ensure constant cleanliness of the service area and back office
- Follows all instructions given by outlet manager and supervisors
- Fully apply in operations everything that has been caught during the training time
- Communicate to supervisors or manager in charge any guest complains
- Ensure cleanliness of the equipment used
- Set up tables as per given standards
* Benefits:
- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world!
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.