Sofitel Legend Metropole Hanoi

* Administration
- Adherence to Standard Operating Procedures Manual.
- Maintain inventory of supplies for the operations of the treatment rooms.
- Maintain accurate as required by provincial regulations.
- Attend weekly/monthly Spa departmental communication meetings.
* Job Responsibilities
- Perform treatments to clients maintaining the clients comfort at all times.
- Performing all treatments, according to protocol of script training.
- Be on time for appointments / shift and thoroughly review appointments after completing each treatment.
- Keep working area clean and neat at all times.
- Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.
- Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.
- The ability to courteously interact and answer all facility related questions with guests.
- Assist in the co ordination of Spa treatments with other spa programmes.
- Maintain current professional licenses.
- Report dysfunctional equipment to Spa Cordinator / SPA Manager.
- Work with the Therapist Supervisor in the formulation of plans for projects and other areas.
- Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales ...
- Assist in the operations of all spa departments as required including spa facilities.
* Training and Human Resources Management
- Be understanding hotel regulation and master all knowledge in Staff manual
- Carry out any other duties and responsibilities as assigned.
- Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.
* Benefits:
- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world!
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.