Sofitel Legend Metropole Hanoi

Mô tả công việc

MAIN DUTIES:

Administration

• None

Financial and Revenue Responsibilities

• Know the financial target (budget) of the outlet

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to outlet Supervisor or Manager in charge

• Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue

• Work hard to satisfy any guest requests

• Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure high level of professionalism and friendliness towards the guests

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Knows and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the service area and back office

• Follows all instructions given by outlet manager and supervisors

• Fully apply in operations everything that has been caught during the training time

• Communicate to supervisors or manager in charge any guest complains

• Ensure cleanliness of the equipment used

• Set up tables as per given standards

GENERAL DUTIES:

Health and Safety <DO NOT CHANGE or REMOVE THIS SECTION>

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• <Add to or delete from the list below, depending on the job requirements>

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Quyền lợi được hưởng

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

Yêu cầu công việc

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Fluent in English and Vietnamese (spoken& written)

Yêu cầu hồ sơ

Full CV