Sofitel Legend Metropole Hanoi

• MAIN DUTIES:

• Assist Chief Steward in maintenance and care of all FB operating equipment.

• Coordinate with Kitchen and service for all necessary equipment and have available at the designated time.

• RESPONSIBILITIES AND MEANS

• Responsible for assigning daily employee work loads and monitors the attendance of staff.

• Supervise employees for all tasks that need to be accomplished according to the standard operating manual.

• Responsible for the cleanliness of chinaware, glassware, tableware, hollowware and Kitchen areas.

• Pick up and deliver all items needed for any banquet functions, buffet setup or FB operations.

• Oversee overnight cleanliness of all kitchen, Buffet setup and breakdown.

• Coordinate with Kitchen and FB outlets all necessary equipment and have ready.

• ADMINISTRATIVE RESPONSIBILITIES

• Log operational incidents and concerns in the appropriate logbook.

• Report all equipment malfunctions to the engineering department along to reporting to Chief Steward.

• TECHNICAL RESPONSIBILITIES

• Ensure proper maintenance of al dish washing machines and Kitchen equipment.

• HUMAN RESPONSIBILITIES

• Establish and maintains effective employee relation in his section.

• Train employees for all tasks that need to be accomplish according to the standard operating manual.

• RELATIONS

• Report directly to Chief Steward.

• Coordinate functions and activities with other F/B Departments

• Maintain interdepartmental working relationships.

• Miscellaneous

• Perform any other duties as assigned by superiors

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Excellent communication and interpersonal skills