Voco Hotels

• Deliver food and beverages from the kitchen or bar to guest villas, restaurants, and poolside areas.
• Ensure that orders are delivered accurately and in a timely manner, maintaining high standards of presentation.

• Assist servers with delivering items to tables or villas, ensuring guests have everything they need.
• Refill drinks and remove empty plates or glasses from tables.

Maintaining Cleanliness:

• Keep service areas clean and organized.
• Clean and reset tables after guests leave, ensuring readiness for the next guest.

Stocking & Restocking:

• Help restock supplies in dining areas, such as condiments, napkins, and utensils.
• Assist in the inventory and organization of food and beverage supplies.

Guest Service:

• Respond to guest requests and needs, ensuring they have an enjoyable dining experience.
• Report any special guest requests or concerns to the appropriate team members.

Safety & Hygiene:

• Follow all health and safety standards, ensuring food and drink are handled and delivered safely.
• Adhere to the resort’s cleanliness and hygiene protocols.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: providing guests with what they need and doing so in a timely and caring manner.

• Previous experience in a hospitality or food service role is preferred.
• Friendly and customer-focused attitude.
• Ability to carry trays, food, and drinks without difficulty.
• Strong communication skills and ability to work as part of a team.
• Ability to work in a fast-paced environment and stay organized.
• Knowledge of food safety and cleanliness standards.