Voco Hotels

- Responsible for co-coordinating the delivery of all recreational guest services, including the spa and gym operations.
* YOUR DAY-TO-DAY
- Co-ordinate the maintenance of all recreational facilities and equipment
- Coordinate the delivery of all recreational guest services
- Responsible for the safety of all guest services
- Manage all staff in this department
- Manage the sale and promotion of departmental products and services
- Access sales and marketing data
- Assist with the development of new products and services
- Assist with the evaluation of sales and marketing activities
- Anticipate economic business level fluctuations and makes action plans
- Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)
- Deliver high quality service to guests
- Adhere to departmental cleaning and maintenance programs
- Attend and input at management meetings as required
- Works with Human Resources on manpower planning and management needs
- Works with Director of Finance in the preparation and management of the Department's budget.- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office
- Problem solving and organizational abilities
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
4 years of management experience in SPA operation, or an equivalent combination of education and experience